Hellmann Worldwide Logistics – TDL and Logistics Apprentice

The Transportation and Logistics Apprentice is an entry-level position that will rotate amongst various product lines. Responsible for
learning and applying freight forwarding concepts and principles. Responsible for processing customer shipments, customer
billing and customer service.

Hellmann Worldwide Logistics

Details:

• Pay $19.50/hour
• Hours per week – Monday thru Friday (full-time), 8am-5pm
• Start and end dates – 1 year, starting Summer/Fall 2025
• Enrolled in the supply chain management program at Olive-Harvey
• In-person at Hellmann’s – 3801 Rose St, Schiller Park, IL 60176

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As part of the apprentice program and under close supervision incumbent is responsible for performing the following
duties in accordance with Hellmann policies and standards:

• Handles all shipment-level communication between Hellmann and all customers, carriers and vendors (i.e. delays,
shipment status inquiries, arrival notices, billing, etc.)
• Escalates all recurring carrier / vendor service issues to Supervisor
• Maintains service relations with customers, carriers, vendors, and other Hellmann offices
• Responsible to ensure compliance with all applicable internal and external standard operating procedures and
regulatory requirements
• Consults with supervisor prior to agreeing to non-standard services and/or pricing
• Ensures that customers are properly setup and maintained in company systems (i.e. POA, credit application, customer
billing profiles…etc.)
• Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with
Account Management and Sales
• Processes shipments in compliance with company standard operating procedures, while complying with customer
and regulatory requirements (i.e. Hellmann policies, OBL, Letter of Credit, Cert. of Origin…etc.)
• Performs credit check prior to arranging transportation
• Submits insurance purchase requests, upon request
• Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention…etc.)
• Promptly communicates all additional charges incurred to the customer to prevent disputed invoices
• Responsible to obtain / retrieve the Arrival Notice from the carrier
• Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPI
• Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all nonHellmann arranged deliveries
• Sends Customer Arrival Notice
• Collaborates with Trade Services to arrange inspections, when required
• Ensures carrier and CFS are paid and have all required documentation to ensure timely availability / release of freight
• Enters and updates all required milestone tracking events within area of responsibility
• Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES
This position does not supervise any direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Currently enrolled at Olive-Harvey College in the supply chain management, BC, AC, and AAS program
• One year of previous experience in freight forwarding industry, logistics or supply chain preferred
• Completion of any industry related course is an asset

KNOWLEDGE, SKILLS, & ATTRIBUTES

• Organizational skills
• Time management and prioritization
• Customer-focused
• Adaptable / flexible to high-pressured environment
• Interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
• Proficient in world geography, shipping documentation, and Incoterms preferred
• Proficient written and verbal communication skills in English
• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:
• Frequently required to stand, and walk
• Regularly required to sit for extended periods
• Regularly uses arms to reach, hands and fingers for computer and phone use
• Speaking clearly and listening for heavy phone contact
• Requires close-up and computer screen distance vision ability
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENT
The work environment characteristics are similar to those of an office setting with various office equipment.

Application Documents

• An updated Resume
• A cover letter detailing your interest in the internship and relevant skills/experience including any additional supporting documents (e.g., GitHub portfolio, project samples).

Before you Apply:

Click here to download sample resume and cover letter

Resume Template

Cover Letter Template

We also suggest that you contact the Career Development Department at your campus for assistance with your résumé, cover letter or interviewing workshops:

Contact through Navigate

• Daley College – Julie MacCarthy   – on Navigate
• Harold Washington College – Jasmin Dobson OR Ashley Smith – on Navigate
• Kennedy-King College – Ingrid Prioleau Byrd – on Navigate

Contact through email:

• Malcolm X College – Maria Gutierrez  –  MXC-Careers@ccc.edu
• Olive-Harvey College –  Charlene Haymond-Bussell  –  chaymond-bussell@ccc.edu
• Truman College –  Meredith Gallo-Murphy – mgallo-murphy@ccc.edu
• Wilbur Wright College – Joe Reaves – jreaves@ccc.edu

How to Apply:

1. Review this job description
2. Update your Resume and Cover Letter (templates above)
3. Click the link below to Apply
4. After completing the application link, your resume and cover letter will be screened by CCC to determine IF you meet the requirements for the position.
5. CCC will communicate with you if you are moved forward in the process so you can continue the process with the employer.