SDI- Help Desk Internship
Website https://twitter.com/sdipresence SDI Presence LLC
SDI is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise.
Job Title: Internship
Location: Chicago, IL (Varies across the city)
Business Area: IT Support – Help Desk
Hours per week: 20-30 hours/week
Pay rate: $17.40 per hour
Starts: Mid-May
Modality: in-person
Company Description
SDI Presence LLC is an IT managed services provider (MSP) and consultancy that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 20-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize our clients’ technology environments. SDI is a certified Minority Business Enterprise (MBE), with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI delivers a deep technical presence through a local delivery model to achieve customer confidence and success. Visit us at www.sdipresence.com and connect with us on Twitter and Instagram.
Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!
This opportunity can lead to an Apprenticeship or full-time employment for the right candidate.
Summary
This position is responsible for ensuring desktop workstations and laptops are set up with the correct software and antivirus. The position will require hands-on experience with imaging, deploying machines, and troubleshooting. It is important that this person is organized and should have the ability to work both independently and as a team member. Actual computer work can vary from troubleshooting (hardware/software), rebuilds, new builds, and help with verification.
This position will report to the Field Services Manager.
Anticipated Start Date: Currently hiring – Flexible hours around school schedule
Responsibilities
- Ability to disconnect and install desktop workstations and laptops
- Assist in deploying desktop workstations and laptops throughout the organization (when needed)
- Troubleshoot any issues that may come up related to deploying new computers
- Perform backups and restore data and cover all areas of the disaster recovery plan
- Replace or migrate data on new or old computers
- Support MS Office products O365 applications, and other software applications
- Ensure workstations and laptops are configured as per the requirements of the business
Requirements
- 0-6 months of experience setting up and disconnecting laptops and desktops or an interest in pursuing a career in IT
- Understanding of Microsoft Office products and Office 365 applications
- Strong documentation and communication skills
- Ability to multitask
- Enrolled or recently graduated from one of the City Colleges of Chicago or a local Chicago college
- Able to pass a standard background check
- Has the ability to work in downtown Chicago and on the weekends when needed
- Ability to lift 50 pounds on multiple occasions throughout the day
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Before you Apply:
Click here to download a sample resume and cover letter
Contact the Career Development Department at your campus for assistance with your résumé, cover letter, or interviewing workshops:
Contact through Navigate
- Daley College – Julie MacCarthy – on Navigate
- Harold Washington College – Jasmin Dobson OR Ashley Smith – on Navigate
- Kennedy-King College – Ingrid Prioleau Byrd – on Navigate
Contact through email:
- Malcolm X College – Maria Gutierrez – MXC-Careers@ccc.edu
- Olive-Harvey College – Charlene Haymond-Bussell – chaymond-bussell@ccc.edu
- Truman College – Meredith Gallo-Murphy – mgallo-murphy@ccc.edu
- Wilbur Wright College – Joe Reaves – jreaves@ccc.edu
After you Apply: After completing the application link, your résumé and cover letter will be screened by CCC. If you meet the requirements for the position, you’ll be contacted for the next steps.
