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Job Title: Training & Communications Business Analyst
Hours per week: 40
Traditional week: Mon – Fri
Salary: $50,000
Length of apprenticeship: undetermined
Modality: Hybrid, with up to 3 days a week on-site
Motor vehicle required? No
This role requires a background check and drug screen.
Must reside in the following zip codes:
- 60619
- 60620
- 60621
- 60637
Company
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on TWITTER and LINKEDIN.
Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!
Summary
The Apprentice – Training and Communications Business Analyst will act as the liaison between the business units/client, technology teams and support teams. The individual will work directly with our clients to understand their business/communication/training needs. This individual will also be responsible for ensuring that deliverables meet client standards and expectations. The successful candidate will work on multiple tasks simultaneously and be a team player. The Apprentice – Training and Communications Business Analyst will report to the Training Lead.
Responsibilities
- Verbal and Written Communication
- Help develop, prepare, deliver, and evaluate stakeholder interactions and adjust the Communications and Engagement Plan as needed.
- Help develop communication materials
- Participate in meetings with the Leads, SME’s, client management and vendor personnel
- Assess, document, and communicate client practices
- Participate in business function analysis and process mapping
- Develop training needs analysis.
- Develop training curriculum.
- Work with development teams on design, build, show activities with a focus on change management activities/impacts.
- Help prepare Training Strategy and Plan Definition
- Help Design, develop, deploy, and evaluate the training support materials
- Understanding of Business Process designs and considerations for role impacts
- Support project deployment activities and post-deployment review to ensure successful change adoption
- Help define the to-be skills/knowledge requirements for the affected workforce
- Help design and conduct Skills Assessment to measure the baseline skills of the affected workforce, and create a plan to close the gap between current and required skills
Requirements
- 4-year college degree or relatable professional experience.
- Communication, training, change management activities experience a plus.
- Workshops, defining requirements; mapping processes; developing functional design documents, and communication materials experience a plus.
- Familiarity with Computer Based Training Development Tools (i.e. Adobe Captivate / Camtasia) is a plus
- Ability to work in the field with customers
- Ability to communicate professionally, both verbally and in writing
- Familiarity with Microsoft based applications (Excel, Word, PowerPoint, Visio and Project)
- Possess analytical, problem solving, and leadership skills
- Possess oral and written communication
- A team player with the willingness to assist coworkers on other projects as required
- Understanding of the business analysis and project management methods
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Before you Apply:
Click here to download sample resume and cover letter
Contact the Career Development Department at your campus for assistance with your résumé, cover letter or interviewing workshops:
Contact through Navigate
- Daley College – Julie MacCarthy – on Navigate
- Harold Washington College – Jasmin Dobson OR Ashley Smith – on Navigate
- Kennedy-King College – Ingrid Prioleau Byrd – on Navigate
Contact through email:
- Malcolm X College – Maria Gutierrez – MXC-Careers@ccc.edu
- Olive-Harvey College – Charlene Haymond-Bussell – chaymond-bussell@ccc.edu
- Truman College – Meredith Gallo-Murphy – mgallo-murphy@ccc.edu
- Wilbur Wright College – Joe Reaves – jreaves@ccc.edu
After you Apply: After completing the application link, your résumé and cover letter will be screened by CCC. IF you meet the requirements for the position, you’ll be contacted for next steps.